who we are
This Privacy Policy explains how ProExpert Cleaning Ltd collects, uses and protects personal information when you visit our website, contact us, request a quotation or use our cleaning services.
ProExpert Cleaning Ltd is responsible for the personal information we process in connection with our services. Our website is proexpertcleaning.co.uk and you can contact us at admin@proexpertcleaning.co.uk.
information we collect
We may collect personal information that you provide directly to us, including your name, telephone number, email address, property details, service requirements and any information you include when requesting a quotation or contacting us.
Where relevant to your booking, you may also provide photographs, videos, access information or other details about the property so that we can assess the work required and provide an accurate quotation.
how we use your information
We use the personal information we collect to respond to enquiries, prepare quotations, manage bookings, provide our cleaning services, communicate with you about your appointment, process payments and deal with any questions, complaints or re-clean requests.
We may also use information where necessary to maintain business records, prevent fraud or misuse of our services, comply with legal obligations and protect our legitimate business interests.
our legal basis for using your information
We process personal information only where we have a lawful reason to do so. This may include taking steps at your request before entering into a contract, performing a cleaning service you have booked, complying with legal obligations, or pursuing our legitimate business interests where those interests do not override your rights and freedoms.
Where consent is required, for example for certain marketing activities, you may withdraw that consent at any time.
photographs, videos & property information
Where reasonably necessary, ProExpert Cleaning Ltd may use photographs, videos or other property information to assess the condition of a property, prepare an accurate quotation, record pre-existing damage or unusual conditions, confirm the agreed scope of work, support quality control, or help resolve a complaint or re-clean request.
We will aim to collect only the information reasonably necessary for these purposes and, where practicable, avoid capturing people, personal documents or other unrelated private information.
sharing your information
We do not sell your personal information.
We may share limited personal information with trusted service providers where this is necessary to operate our business, for example website hosting, email delivery, payment processing, accounting or other professional services. Where we use third-party providers, we expect them to handle personal information securely and only for the purposes required.
We may also disclose information where required by law, regulation, a court order or another lawful authority.
how long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including managing bookings, providing services, dealing with enquiries or complaints, maintaining business and financial records, and meeting legal or regulatory requirements.
The length of time we retain information may vary depending on the type of information and the reason it is being kept. When information is no longer required, we will delete it or securely dispose of it where reasonably practicable.
Cookies & Website analytics
Our website may use cookies and similar technologies to help the website function correctly, remember preferences, understand how visitors use the site and improve its performance.
Some cookies may be essential for the operation of the website, while others may relate to analytics or other optional features. Where required by law, non-essential cookies will not be used without your consent.
You can manage or withdraw your cookie choices through the cookie settings available on our website, where applicable.
how we protect your information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to those who reasonably need it for business purposes, and we use appropriate systems and service providers to help keep information secure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
your data protection rights
Under UK data protection law, you may have rights over your personal information, including the right to request access to, correction or deletion of your personal information, to restrict its use, or to object to certain uses of your data.
Where we rely on your consent, you may withdraw it at any time. To exercise your rights, please contact us at admin@proexpertcleaning.co.uk.