At ProExpert Cleaning Ltd, we take pride in completing every agreed cleaning service to a consistently high professional standard. If an agreed cleaning item has been missed, please contact us as soon as reasonably possible. We will review the concern and, where appropriate, return to rectify the affected area at no additional cleaning charge.
end of tenancy cleaning
For End of Tenancy Cleaning, our complimentary re-clean guarantee applies where an item included within the agreed cleaning scope has been missed. Please notify us within 48 hours of completion of the service and provide details of the concern. Where available, photographs or comments from the customer, landlord, letting agent or inventory clerk can help us assess the issue quickly and arrange any appropriate rectification.
other cleaning services
For our other cleaning services, including Deep Cleaning, Carpet & Upholstery Cleaning, After Builders Cleaning and Commercial Cleaning, any concern about the agreed work will be reviewed promptly. Where an item within the agreed cleaning scope has been missed and a return visit is appropriate, we will arrange reasonable rectification at no additional cleaning charge.
what the guarantee does not cover
Our guarantee does not cover permanent staining, pre-existing damage, deterioration, wear and tear, material defects, areas or items outside the agreed cleaning scope, or issues caused after the cleaning has been completed. It also does not guarantee restoration of surfaces, fabrics or materials where their condition makes complete removal of marks, staining or discolouration impossible.
how to report a re-clean
If you believe an agreed cleaning item has been missed, please contact us as soon as reasonably possible with details of the concern and, where available, supporting photographs. We may ask for a reasonable opportunity to inspect the affected area and, where appropriate, arrange a return visit before any alternative remedy is considered.
important conditions
For End of Tenancy Cleaning, the complimentary re-clean guarantee applies where the property remains vacant and substantially unchanged after our team has completed the service. For occupied properties, concerns should be reported as soon as reasonably possible, preferably on the same day, and no later than 24 hours after completion, so that we can distinguish a genuine cleaning omission from any new dirt, spills or use of the property after the service.
your statutory rights
Our complimentary re-clean guarantee is provided in addition to your legal rights as a customer. Nothing in this guarantee limits or removes any rights or remedies available to you under applicable UK consumer law, including the requirement for services to be carried out with reasonable care and skill.
questions about our guarantee
If you have a question about our guarantee or need to report a cleaning concern, please contact ProExpert Cleaning Ltd by telephone on 07795 414425 or by email at admin@proexpertcleaning.co.uk. We will review the matter promptly and explain the next appropriate step.